CUSTOMER SERVICE & PARTS

Customer Support

We have set up a service network that covers every corner of the country for real-time customer support and services.

To reduce machine downtime, we provide the 'Call Service' by which one of our specialists offers advice and guidance on the recovery of a machine without actually visiting the field. We also provide technical manuals on inspection and check items online to respond to customer inquiries.

Spare Parts

13,000 items and 90% availability of spare parts in Europe, rapid response to our Customer’s needs.

Doosan Machine Tools operates parts logistics centers in major logistics hubs such as South Korea, China, Germany, the U.S., and India, and supplies parts to customers around the world. We also provide a GSPM (Global Service Parts Management) system to manage the stock location and shipping of parts in real time and proactively respond to the demand for parts.

Spindle Repair Center

Our rapid spindle repair service repairs general spindles and high-speed built-in spindles.

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